Government agencies rely on IT Support Technicians to ensure their technology infrastructure remains operational and secure. These professionals provide technical support, troubleshoot issues, and maintain IT systems in compliance with government security standards.
What does an IT Support Technician do on Government Contracts?
An IT Support Technician working on a government contract is responsible for maintaining and troubleshooting IT systems to ensure operational efficiency. Their key duties include:
- Technical Support & Troubleshooting: Diagnosing and resolving hardware, software, and network issues for government employees.
- System Maintenance & Updates: Performing system updates, software installations, and patch management in compliance with government regulations.
- Help Desk Support: Providing on-site and remote assistance to government personnel, documenting issues, and tracking resolutions.
- Security Compliance: Ensuring IT systems adhere to federal cybersecurity policies, including NIST, FISMA, and FedRAMP.
- Equipment Setup & Configuration: Installing and configuring computers, printers, and other peripherals for government offices.
IT Support Technician Job Description
An IT Support Technician working on government contracts is responsible for maintaining and troubleshooting IT infrastructure to support secure and efficient operations. Their role includes:
- Providing technical support for hardware, software, and network-related issues.
- Configuring and maintaining IT systems in accordance with government security policies.
- Managing help desk tickets, troubleshooting issues, and ensuring timely resolution.
- Assisting in the setup and maintenance of government workstations and servers.
- Collaborating with cybersecurity teams to ensure compliance with IT security policies.
Job Requirements for an IT Support Technician
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
- Proficiency in troubleshooting Windows, macOS, and Linux operating systems.
- Knowledge of government IT security policies and compliance requirements.
- Experience with remote support tools, ticketing systems, and diagnostic software.
- Basic networking knowledge, including TCP/IP, VPNs, and firewall configurations.
- Strong customer service and problem-solving skills.
EDUCATIONAL BACKGROUND AND EXPERIENCE:
- Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 2+ years of experience in IT support or help desk roles.
- Industry certifications such as CompTIA A+, Network+, or Security+ are preferred.
WORKSPACE/PHYSICAL REQUIREMENTS:
- Primarily office-based but may require occasional travel to government sites.
- Ability to lift and transport IT equipment as needed.
- May require security clearance depending on the agency and contract requirements.
What does a typical job posting look like for an IT Support Technician?
Job Title: IT Support Technician
Location: [Insert Location]
Security Clearance: [Insert Clearance Level]
Job Summary:
We are seeking a skilled IT Support Technician to provide technical support for government IT systems. The ideal candidate will troubleshoot hardware and software issues, maintain compliance with cybersecurity standards, and assist government personnel with IT needs.
ESSENTIAL JOB FUNCTIONS:
- Provide technical support and troubleshooting for government IT systems.
- Install, configure, and maintain workstations, printers, and other peripherals.
- Ensure compliance with government IT security policies and procedures.
- Manage IT support tickets and document solutions.
- Assist with system updates, patches, and routine maintenance.
Salary Range
The salary for an IT Support Technician on government contracts typically ranges from $50,000 to $85,000 per year, depending on experience, location, and security clearance level.