Desktop Support Specialists play a crucial role in ensuring the smooth operation of computer systems and software within government agencies. They provide essential technical support to ensure all desktop environments are functional, secure, and efficient.
What does a Desktop Support Specialist do on Government Contracts?
A Desktop Support Specialist on government contracts is responsible for managing and troubleshooting hardware and software issues for desktop systems. Their key responsibilities include:
- Technical Support: Providing end-user support and troubleshooting problems related to desktop computers, mobile devices, printing systems, and other peripherals.
- Maintenance and Upgrades: Performing routine maintenance, updates, and upgrades on desktop systems to ensure they are secure and efficient.
- System Configuration: Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
- Security Compliance: Ensuring desktop computers comply with established IT security policies and procedures.
- Documentation and Training: Maintaining records of software licenses, hardware inventories, and user issues; training users on new hardware or software installations.
Desktop Support Specialist Job Description
Desktop Support Specialists on government contracts are tasked with maintaining a reliable, secure, and efficient IT desktop environment. Their role involves:
- Diagnosing and resolving software and hardware incidents, including operating systems and across a range of software applications.
- Assisting with the installation of new IT equipment and software, and ensuring proper setup and configuration.
- Supporting the roll-out of new applications and managing security patches for desktops.
- Ensuring all desktop environments adhere to the same standards and are properly maintained.
- Liaising with external support vendors and internal technical teams to resolve issues swiftly.
Job Requirements for a Desktop Support Specialist
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Proficiency in Microsoft Windows operating systems and MS Office software.
- Excellent problem-solving and communication skills.
- Strong customer service orientation and patience in handling complex queries.
EDUCATIONAL BACKGROUND AND EXPERIENCE:
- Associate’s degree in Computer Science, Information Technology, or related field; Bachelor’s degree preferred.
- 1-3 years of experience in desktop support or help desk technician roles.
- Certifications such as CompTIA A+, Microsoft Certified IT Professional, or similar are advantageous.
WORKSPACE/PHYSICAL REQUIREMENTS:
- Office setting, but may require moving around as you visit users at their workstations.
- May involve some lifting of IT equipment such as computers and printers.
- Occasionally requires working outside of normal business hours or on weekends to perform system upgrades or resolve critical issues.
What does a typical job posting look like for a Desktop Support Specialist?
“We are looking for a competent Desktop Support Specialist to provide fast and useful technical assistance on computer systems within our government agency. You will answer queries on basic technical issues and offer advice to solve them.”
ESSENTIAL JOB FUNCTIONS:
- Serve as the first point of contact for users seeking technical assistance over the phone or email.
- Perform troubleshooting through diagnostic techniques and pertinent questions.
- Walk the user through the problem-solving process.
- Direct unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
Salary Range
The salary for a Desktop Support Specialist working on government contracts typically ranges from $40,000 to $60,000 per year, depending on their experience, education, and the specific needs of the agency.